UPDATE – June 8, 2020: Disney Magic Sailings Suspended Through October 2, 2020
All of us at Disney Cruise Line hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of Disney Magic up to and including the October 2, 2020 sailing. This means that your sailing has been cancelled.
In light of this cancellation, guests who are not paid in full will automatically be refunded any payment made toward the booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.
For guests who are paid in full, we are offering them the choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to their account.
For guests who purchased the Adventures by Disney Cruise or Escape Package on six of the sailings as part of their vacation, the package will automatically be refunded back to the original form of payment.
Impacted departures include:
8/5 – 8-Night Northern Europe
8/13 – 7-Night Northern Europe
8/20 – 10-Night Northern Europe
8/30 – 7-Night Norwegian Fjords
9/6 – 7-Night British Isles
9/13 – 5-Night Western Europe
10/2 – 10-Night Westbound Transatlantic
Adventures by Disney Cruise or Escape Packages
8/5 – 8-Night Northern Europe: 8/2 Copenhagen Escape and 8/5 Northern Europe Cruise Package
8/13 – 7-Night Northern Europe: 8/10 Copenhagen Escape and 8/13 Northern Europe Cruise Package
8/20 – 10-Night Northern Europe: 8/17 Copenhagen Escape
8/30 – 7-Night Norwegian Fjords: 8/28 London Escape
9/6 – 7-Night British Isles: 9/4 London Escape
9/13 – 5-Night Western Europe: 9/11 London Escape
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.
*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31,2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.