Below is an email received regarding an upcoming cruise that was booked.
In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This means that your clients’ sailing on Saturday, March 14, 2020, has been cancelled.
While we know this decision may be disappointing, the health and welfare of our guests is of the greatest importance. We are equally committed to the wellbeing of our incredible crew members who live and work aboard our ships. During the suspended operations, Disney Cruise Line will continue to pay our Crew Members and shoreside Cast Members.
Given this short notice, your clients will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If they select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises. You may contact us at 1-866-325-2112 or 407-566-3510 to select the option that works best for them.
We appreciate your understanding during these unprecedented times and look forward to welcoming your clients aboard in the future.
The Cast and Crew
Disney Cruise Line